Can I safely place an order online?

Yes, WaferSeals.com is a secure e-commerce site where your credit card information and passwords are entered on secure webpages. A secure web page is a web page which is encrypted. A secure page makes it safe to enter credit card information without concern that someone - other than the intended recipient - will see your information. You can tell if a web page is secure by looking for https:// in the URL once you are in the process of checkout and looking for the little gold lock at the bottom of the web page on old browsers or at the top right on new browsers. See examples below:

In the browser URL line look for https:

At the top right corner of the browser look for the little gold lock (Mac computers, don't have a gold lock, instead it's a gray lock at the very top right corner):

How do I know that this web site is secure for credit card use?

You can tell if a web page is secure by looking for https:// in the URL and looking for the little gold lock at the bottom of the web page See example below:

In the browser URL line look for https:

At the top right corner of the browser look for the little gold lock (Mac computers, don't have a gold lock, instead it's a gray lock at the very top right corner):

The only people who have access to your credit card information are banking institutions and their intermediaries. The website and hosting company do not store the information in a format that can be directly read by people. All the information is received encrypted and remains encrypted.

Even though your account information is safe as it travels across the Internet, what happens if your credit card is lost or stolen, and because of it you become a victim of fraud? Good news: Under consumer protection laws, your liability is limited to $50 in cases of fraudulent charges to your credit card account. (You must notify your credit card company as outlined in your credit card agreement for this protection.)

What security is in place to safeguard my personal information?

Your information is protected by secure firewalls (communication management computers specially designed to keep information secure and inaccessible by other Internet users). You're safe while you shop; and if you choose to store your personal information and credit card numbers with us by registering, they're always secure, and protected by your own password. Total security includes firewalls, intruder detection, testing, and physical security.

• Layered redundant hardware and constantly updated security measures protect all servers.
• Security robots and Intruder Detection Systems patrol the network to prevent theft and vandalism.
• All our systems are constantly scanned, poked, and prodded for security weaknesses.
• Our systems are repeatedly tested and certified secure by some of the best 3rd party security organizations operating today. These organizations try to hack our networks, scan for weaknesses, and inspect for problems; and when they come up empty handed they certify us as hacker safe.
• All logs and monitors are constantly reviewed by experts for tampering missed by security systems.
• This site is regularly swept for viruses and Trojans.
• All email servers are virus scanned.
• All equipment is maintained at the most current levels of security, hot patches, and fixes.
• Magnetic card and palm scan required for access to any server or networking equipment.
• 24 x 7 physical securities including video surveillance by onsite personnel and security guards.
• 24 x 7 systems monitoring by onsite personnel

Will WaferSeals.com share my personal information?

What do I do if I forget my password?

If you have forgotten your username and password, you can use the password recovery option ( click here to recover password ). This option will email a copy of your username and password to the email address on-file. The process is quick and easy. It will take less than a few minutes to receive your username and password by email. This form is also available by clicking the "Forgot Password". link below the log-in entry form.

To protect your account, your are required to enter some information (see list below). This information is used to recognize you. Your username and password will be e-mailed to the address on-file.

• Full Billing Name used on last order:
  This is the full name on the credit card you used to make your most recent completed purchase.
• E-Mail Address Used to place last order:
  This is the e-mail address that was entered during your most recent completed purchase. Do not enter a different e-mail address. This field is not used to select an e-mail address to which you would like your username and password sent. Passwords will only be e-mail to the address used for your last completed order.

How do I update my account?

You can update your account information by using the My Account web page. Your account information is also automatically updated with each order you place.

Is my login information case sensitive?

Yes, your login information is case sensitive.