Terms & Conditions

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Satisfaction Guarantee

Your business is important to us at WaferSeals.com. We guarantee that every effort will be made to ensure your 100% satisfaction with our products, price, and service. Please contact WaferSeals.com via phone, fax, or email with any questions or concerns. We’re always happy to help.

Shortages

Claims for shortages must be made within 30 days from the date of shipment. Claims made after 30 days will not be considered.

Shipping & Freight

All orders ship F.O.B. Garfield, New Jersey.

United Parcel Service (UPS) and FedEx are the package services used by WaferSeals.com. Expedited methods of freight are also available, such as next day air, and second day air. Please specify the shipping method when ordering, or WaferSeals.com will ship the least expensive method, regardless of delivery time.

WaferSeals.com is not responsible for lost or damaged freight. All packages are insured when they leave WaferSeals.com. If a package is damaged in shipment, you should not accept the package without appropriate documentation of damage. WaferSeals.com will be happy to work with you and the carrier to secure a settlement for damaged freight provided proper documentation has been made on receipt. Failure to document damage will make it impossible to secure an insurance claim on your behalf.

Pricing

Prices contained on this website are subject to change without notice.

Products

WaferSeals.com reserves the right to change the specifications of its stock products without notice.

Custom Orders

WaferSeals.com reserves the right to over or under ship custom products by 10% and adjust invoicing accordingly, unless otherwise specified and agreed to in writing.

Minimum Order

WaferSeals.com has no minimum order for online purchases.

Payment Terms

WaferSeals.com accepts payment by credit card (Visa, Mastercard, American Express, and Discover). WaferSeals.com also accepts Brimar Net30 day terms with approved credit. To get started, fill out the online credit application.

Sales Tax

WaferSeals.com collects sales tax where required by law. Sales tax is automatically calculated for orders shipping within the United States during checkout. Learn more by reading our Sales Tax help page.

Sales Tax Exemption

During checkout, you will be given the opportunity to indicate that your order is tax-exempt. If you tell us your order is tax-exempt, you will be responsible for sending us your tax exemption certificate via email (salestax@waferseals.com) or fax (800-279-6897) after you place your order. We’ll deduct sales tax from your order after verifying your tax exemption certificate.

You must provide your certificate within two business days; failing to do so will cause sales tax to be charged to your payment method.

We are unable to remove sales tax from invoices after your order has shipped.

Learn more by reading our Sales Tax help page.

Cancellation

Once an order is placed, it goes immediately into production. Therefore, we are unable to accommodate order changes or cancellations; erroneously ordered items must be returned after delivery.

Product Returns

Custom items cannot be returned. Stock items can be returned but are subject to a restocking charge of 25%. Products can be returned for either product credit or refund; see warranty for details. Please contact WaferSeals.com before the return of any materials to obtain a return authorization number. Packages returned without authorization have to be refused. Sorry, there are no exceptions.

Return Address

Brimar Industries, LLC
WaferSeals.com
64 Outwater Lane
Garfield, NJ 07026
Attn: Customer Service

Toll Free Number

855-444-9479

Product Warranty

WaferSeals.com warrants its products to be free from defects at the time they are sold. The customer is responsible for testing the products for their intended use. WaferSeals.com cannot be held responsible for the customers inability to use the products purchased. WaferSeals.com liability is limited to the replacement of the products sold, provided it can be determined that they were defective at the time they were sold. WaferSeals.com cannot be held liable for any loss, damage, or expense of any kind as a result of the use, or inability to use WaferSeals.com products. This warranty is in lieu of any other warranty expressed or implied.

  • All returned product under warranty terms are tested upon receipt to determine settlement.
  • Credit or refund will only be issued after return and testing is completed (approximately 1 to 2 weeks).
  • Credit or refund is only available for full or partial rolls that are returned and tested.
  • Missing rolls are not under warranty.
  • Products must be returned within 90 days of the time they are sold.
  • Products must be returned in the boxes they were supplied in.
  • Core labels on each roll returned must be intact and not tampered with.
  • Box numbers and core numbers must match with our internal logs for warranty coverage.
  • Products damaged in shipment are not covered by warranty.
  • If return freight is lost or damaged in shipment, it is not covered by warranty.
  • Warranty shall be voided if returning freight is not neatly and properly packaged.
  • Return Authorization must be obtained prior to return of any product. Provide box number, core number, sales order number, and reason for return.
  • Regular ground freight will be covered by warranty on inbound and outbound shipments.
  • Expedited freight charges are not covered by warranty.

THE WARRANTIES PROVIDED BY WAFERSEALS.COM AS REFERRED TO ABOVE SHALL BE THE SOLE AND EXCLUSIVE WARRANTIES. THERE SHALL BE NO OTHER WARRANTIES EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS OR ANY OTHER OBLIGATION ON THE PART OF WAFERSEALS.COM WITH RESPECT TO PRODUCTS COVERED BY THIS AGREEMENT. IN NO EVENT SHALL THE WARRANTIES OF WAFERSEALS.COM REQUIRE MORE FROM WAFERSEALS.COM THAN THE REPAIR OR REPLACEMENT OF ANY PART OR PARTS WHICH ARE FOUND TO BE DEFECTIVE WITHIN THE EFFECTIVE PERIOD OF THE WARRANTY. WAFERSEALS.COM SHALL HAVE NO LIABILITY FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.

Any and all warranties or guarantees shall immediately cease and terminate as to any products or parts thereof which are altered, or modified, without the prior express written consent of WaferSeals.com.

Standards & Sources of Information

Many of the WaferSeals.com products found on this website have been designed to comply with one or more industry standards.

WHEN WAFERSEALS.COM STATES THAT A PRODUCT COMPLIES WITH A PARTICULAR STANDARD, WE ARE CONVEYING OUR GENERAL INTERPRETATION OF THAT STANDARD, RELEVANT TO SIZE, MARKINGS, ETC.

SINCE WE HAVE NO KNOWLEDGE OF YOUR SPECIFIC FACILITY, EQUIPMENT, OR REQUIREMENTS, IT’S IMPOSSIBLE FOR WAFERSEALS.COM TO GUARANTEE THAT YOUR USE OF OUR PRODUCTS WILL COMPLY WITH ANY LAW OR STANDARD. THIS SITE IS NOT INTENDED AS A SUBSTITUTE FOR EXPERT ANALYSIS OR PROFESSIONAL CONSULTATION. THE INFORMATION IS ACCURATE TO THE BEST OF OUR KNOWLEDGE BASED ON OUR REVIEW OF THE INDUSTRY. WAFERSEALS.COM MAKES NO GUARANTEE OF INFORMATION ON THIS WEBSITE.

EACH CUSTOMER IS RESPONSIBLE TO ENSURE THAT THE USE OF WAFERSEALS.COM PRODUCTS COMPLY WITH APPLICABLE LAWS AND STANDARDS. WAFERSEALS.COM ASSUMES NO LIABILITY OF INJURY OR DAMAGE AS A RESULT OF USING OUR PRODUCTS. SEE OUR FULL WARRANTY ABOVE.

Privacy

WaferSeals.com does not sell, trade, or otherwise transfer to outside parties your personally identifiable information to any company or organization without notifying you or asking for your consent. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release specific information about you, your company, or your account to comply with any valid legal process such as search warrant, subpoena, statute, or court order.

We will never use your personally identifiable information to place you on any mailing list that does not belong to WaferSeals.com’s parent company, Brimar Industries, LLC without your consent. If you choose to subscribe to a Brimar Industries mailing list, we will enroll you to a promotional email list to receive discount offers and special deals and you will be given the opportunity to unsubscribe at any time by using the links provided in any promotional email you receive from us. We may also send our customers notifications and direct mailing pieces about products or events that we think may be of interest to them. In addition, we may contact you about your account status, to confirm your registration, or regarding changes to the WaferSeals.com Terms & Conditions or Privacy Policy.

Further information is available in our full privacy policy.